What do I do if my flight is delayed/cancelled, and I have booked a Citylink ticket?

If you are a regular user of air travel, you are well accustomed to flight delays & cancellations. We here at Citylink completely understand that this can be a stressful situation for our customers coming from the airport.

So, if you book a seat with us and your flight is delayed, we will honour your ticket and put you on the next available service at no extra cost.

I’m concerned it will be busy and I won’t get a seat on the next service; what do I do?

We hear you! This is where our Manage My Booking feature comes to the rescue.

To help our customers have more flexibility and control over their travel plans, customers can now amend their booking up to 3 times prior to the scheduled service departure time.

Conditions:

  • You can amend your booking with Citylink up to 30 minutes before a service departs its first stop
  • We are happy to change the time and date of your booking, but we cannot change the destination.

If you need help amending your ticket, please click here.

Important to note:

• If you book another ticket with Citylink to guarantee your seat, the unused ticket is non-refundable.
• If you book another ticket with another provider, your Citylink ticket is non-refundable.

How To: Manage Your Booking

We understand that life is hectic and sometimes plans change. We here at Citylink want to make your experience as pleasant and seamless as possible.

A question we get asked a lot is “Can I change my booking?” and the answer is, yes! To help our customers have more flexibility and control over their travel plans customers can now amend their booking up to 3 times prior to the scheduled service departure time.

Conditions:

  • You can amend your booking with Citylink up to 30 minutes before a service departs its first stop
  • We are happy to change the time and date of your booking but we cannot change the destination.

How to manage your booking:

If you need help with amending your ticket, check out our handy video tutorial below.

Or check out our step by step guide below:

How to manage your booking:

When you go to our website www.citylink.ie, click “Manage my Booking” in the top right corner as seen below:

When you click on the “Manage My Booking” section the following page will appear:

Enter your booking reference number which can be found in your confirmation email, or if you chose to have your ticket text to your mobile, your booking reference number can also be found here. You will also need to enter the email you used to book your initial journey.

Once you have submitted these details, you can proceed to change the date and time of your booking. Your new ticket will be sent to your email.

Other Citylink blogs that might interest you:

1. What are my rights if my flight is delayed

2. Citylink’s top 5 tips for stress-free airport travel

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Irish Citylink completes acquisition of GoBus!

With the acquisition of GoBus, Irish Citylink will become one of the largest private land transport companies in Ireland.

Irish Citylink, a wholly owned subsidiary of ComfortDelGro group headquartered in Singapore, has successfully completed the purchase of GoBus from its present owners. The acquisition marks a significant step forward for the company in expanding its network throughout Ireland. 

On reviewing the market to identify companies that offer an excellent level of service, it was imperative to choose a company whose values and reputation aligned with the core values and level of service Citylink is known for. GoBus epitomizes these values that are important to our company and passengers. 

David Conway, Regional Director of Irish Citylink, commented“Having navigated the challenges of COVID-19 and as we are rebuilding and expanding the range of services we offer to the traveling public, the addition of the GoBus network will enable us to provide significantly more options to both Citylink and GoBus customers. This enhanced network of services will encourage more people to travel via public transport and support our greater green agenda of moving towards a sustainable public transport network”.

The acquisition of GoBus fits into Citylink’s strategy to become the largest operator of intercity coach services in Ireland. GoBus’ convenient services and fleet of modern and comfortable coaches, alongside Citylink’s premium and reliable services, provide major opportunities for the company to become the largest intercity coach operator in Ireland. 

When asked about the acquisition, Frances Cahill, General Manager of Irish Citylink, commented, “This is just the beginning – The acquisition of GoBus brings so many new opportunities to the business in terms of employment, funding for local sponsorships, and the services we can provide for our passengers. We are absolutely delighted to bring two reputable transport providers together to provide an expanded network of routes and an even better customer experience for our current and future passengers!”

The stories behind Irish Citylink and GoBus

Irish Citylink first began right in the heart of Galway almost 20 years ago. The company’s distinctive blue and yellow coaches have become synonymous with high-quality, reliable, and affordable coach travel. In the beginning, Citylink ran up to 12 daily services between Galway and Dublin. Since then, they have expanded their business and network of routes to over 100 daily direct, express, and multi-stop services across all routes. Over 150 people are employed in the provision of Irish Citylink’s services in Galway, Dublin, Limerick, and Cork.

GoBus was established in 2009 and operates frequent and flexible coach services across three main routes serving Galway, Dublin, Cork, and Ballina. GoBus prides itself on offering flexibility and the best in comfort and safety on board.

Pairing GoBus with Citylink’s mission to connect Ireland’s towns, cities, villages, and airports across the nation by providing reliable travel is both ambitious and vital. Particularly as the need for public transport increases each year.

Irish Citylink operates a range of services in Galway, Dublin, Cork, Limerick, Clifden, Loughrea, Athlone, Ballinasloe, and more. The company currently carry over 28,000 passengers per week across all routes which is forecasted to surpass 35,000 later this year. With these numbers in mind, it is clear that transport is an essential and vital service in today’s society. With this acquisition, Irish Citylink is determined to create a reality where transport is more accessible in Ireland than ever before!

For more information on how this acquisition will affect Irish Citylink and GoBus’ customers, please click here.

Citylink’s Top 5 Tips for Stress-Free Airport Travel

At Citylink, we recognise travel can be stressful, here are a few simple tips to help you along the way.

Travelling to Dublin Airport can often prove an anxious journey. Allow us here at Citylink to take care of the main guidelines you need to remember before embarking on your journey to Dublin Airport.

1. Give yourself enough time

Always allow yourself extra time when travelling to Dublin Airport, this cannot be said enough. It is impossible to predict what may come in your way or what the weather may be like, therefore allowing that extra time gives you that peace of mind. As a rule of thumb we advise 3 hours for transatlantic flights & 2 hours for all flights in Europe. That is to allow 3 hours for Terminal 2 and 2 hours for Terminal 1.

For your convenience, we have attached timetables of Galway-Dublin Airport & Limerick City-Dublin Airport.

2. Fast Track

Enjoy priority security with Dublin Airports dedicated Fast Track lane. Fast Track minimises any waiting time and gets you through Security in less than 10 minutes and also it gets you 10% off on Airport shopping. So if you’re tight on time or simply want more time to shop, grab a bite to eat or relax before your flight, the Fast Track service allows you make the best use of your airport travel time.

Fast Track access is priced between €5.95 – €7.99 and is dependent on date and time of travel. This may be worth your while especially if you plan to make a purchase in Duty Free.

3. Passports/Visas

How often do you get the reminder: Do not forget your passport! This happens far more often than you think on our eireagle and Citylink airport services. Keep a print and digital copy of your passport for further travel just in case.

4. Essential luggage tips

Don’t forget to pack an adaptor, battery charger, first aid kit, phrase book, insect repellent and sun cream if appropriate for your destination. If there is anything you’ve forgotten to include, don’t worry, you’ll find most travel essentials on sale at one of the many airport shops.

5. Check-in

There are two ways to check in. You can check in online 24 hours ahead of time and go directly through security or you can check in manually at the airport at a self-service check-in kiosk or the old fashioned face to face check in option. Always check your luggage allowance which can vary airline to airline.

Conclusion

We hope the following tips can act as a guide to helping you plan your trip away with as much ease as possible. If you have any additional queries in relation to any of our airport services, do not hesitate to get in contact with our Citylink team. We also have a FAQ section to answer any questions you may have.

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