We understand that life is hectic and sometimes plans change. We here at Citylink want to make your experience as pleasant and seamless as possible.
A question we get asked a lot is “Can I change my booking?” and the answer is, yes! To help our customers have more flexibility and control over their travel plans customers can now amend their booking up to 3 times prior to the scheduled service departure time.
Conditions:
- You can amend your booking with Citylink up to 30 minutes before a service departs its first stop
- We are happy to change the time and date of your booking but we cannot change the destination.
How to manage your booking:
If you need help with amending your ticket, check out our handy video tutorial below.
Or check out our step by step guide below:
How to manage your booking:
When you go to our website www.citylink.ie, click “Manage my Booking” in the top right corner as seen below:
When you click on the “Manage My Booking” section the following page will appear:
Enter your booking reference number which can be found in your confirmation email, or if you chose to have your ticket text to your mobile, your booking reference number can also be found here. You will also need to enter the email you used to book your initial journey.
Once you have submitted these details, you can proceed to change the date and time of your booking. Your new ticket will be sent to your email.
Other Citylink blogs that might interest you:
1. What are my rights if my flight is delayed
2. Citylink’s top 5 tips for stress-free airport travel
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