If you are a regular user of air travel, you are well accustomed to flight delays & cancellations. We here at Citylink completely understand that this can be a stressful situation for our customers coming from the airport.
So, if you book a seat with us and your flight is delayed, we will honour your ticket and put you on the next available service at no extra cost.
I’m concerned it will be busy and I won’t get a seat on the next service; what do I do?
We hear you! This is where our Manage My Booking feature comes to the rescue.
To help our customers have more flexibility and control over their travel plans, customers can now amend their booking up to 3 times prior to the scheduled service departure time.
Conditions:
- You can amend your booking with Citylink up to 30 minutes before a service departs its first stop
- We are happy to change the time and date of your booking, but we cannot change the destination.
If you need help amending your ticket, please click here.
Important to note:
• If you book another ticket with Citylink to guarantee your seat, the unused ticket is non-refundable.
• If you book another ticket with another provider, your Citylink ticket is non-refundable.