How To: Manage Your Booking

We understand that life is hectic and sometimes plans change. We here at Citylink want to make your experience as pleasant and seamless as possible.

A question we get asked a lot is “Can I change my booking?” and the answer is, yes! To help our customers have more flexibility and control over their travel plans customers can now amend their booking up to 3 times prior to the scheduled service departure time.

Conditions:

  • You can amend your booking with Citylink up to 30 minutes before a service departs its first stop
  • We are happy to change the time and date of your booking but we cannot change the destination.

How to manage your booking:

If you need help with amending your ticket, check out our handy video tutorial below.

Or check out our step by step guide below:

How to manage your booking:

When you go to our website www.citylink.ie, click “Manage my Booking” in the top right corner as seen below:

When you click on the “Manage My Booking” section the following page will appear:

Enter your booking reference number which can be found in your confirmation email, or if you chose to have your ticket text to your mobile, your booking reference number can also be found here. You will also need to enter the email you used to book your initial journey.

Once you have submitted these details, you can proceed to change the date and time of your booking. Your new ticket will be sent to your email.

Other Citylink blogs that might interest you:

1. What are my rights if my flight is delayed

2. Citylink’s top 5 tips for stress-free airport travel

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Irish Citylink completes acquisition of GoBus!

With the acquisition of GoBus, Irish Citylink will become one of the largest private land transport companies in Ireland.

Irish Citylink, a wholly owned subsidiary of ComfortDelGro group headquartered in Singapore, has successfully completed the purchase of GoBus from its present owners. The acquisition marks a significant step forward for the company in expanding its network throughout Ireland. 

On reviewing the market to identify companies that offer an excellent level of service, it was imperative to choose a company whose values and reputation aligned with the core values and level of service Citylink is known for. GoBus epitomizes these values that are important to our company and passengers. 

David Conway, Regional Director of Irish Citylink, commented“Having navigated the challenges of COVID-19 and as we are rebuilding and expanding the range of services we offer to the traveling public, the addition of the GoBus network will enable us to provide significantly more options to both Citylink and GoBus customers. This enhanced network of services will encourage more people to travel via public transport and support our greater green agenda of moving towards a sustainable public transport network”.

The acquisition of GoBus fits into Citylink’s strategy to become the largest operator of intercity coach services in Ireland. GoBus’ convenient services and fleet of modern and comfortable coaches, alongside Citylink’s premium and reliable services, provide major opportunities for the company to become the largest intercity coach operator in Ireland. 

When asked about the acquisition, Frances Cahill, General Manager of Irish Citylink, commented, “This is just the beginning – The acquisition of GoBus brings so many new opportunities to the business in terms of employment, funding for local sponsorships, and the services we can provide for our passengers. We are absolutely delighted to bring two reputable transport providers together to provide an expanded network of routes and an even better customer experience for our current and future passengers!”

The stories behind Irish Citylink and GoBus

Irish Citylink first began right in the heart of Galway almost 20 years ago. The company’s distinctive blue and yellow coaches have become synonymous with high-quality, reliable, and affordable coach travel. In the beginning, Citylink ran up to 12 daily services between Galway and Dublin. Since then, they have expanded their business and network of routes to over 100 daily direct, express, and multi-stop services across all routes. Over 150 people are employed in the provision of Irish Citylink’s services in Galway, Dublin, Limerick, and Cork.

GoBus was established in 2009 and operates frequent and flexible coach services across three main routes serving Galway, Dublin, Cork, and Ballina. GoBus prides itself on offering flexibility and the best in comfort and safety on board.

Pairing GoBus with Citylink’s mission to connect Ireland’s towns, cities, villages, and airports across the nation by providing reliable travel is both ambitious and vital. Particularly as the need for public transport increases each year.

Irish Citylink operates a range of services in Galway, Dublin, Cork, Limerick, Clifden, Loughrea, Athlone, Ballinasloe, and more. The company currently carry over 28,000 passengers per week across all routes which is forecasted to surpass 35,000 later this year. With these numbers in mind, it is clear that transport is an essential and vital service in today’s society. With this acquisition, Irish Citylink is determined to create a reality where transport is more accessible in Ireland than ever before!

For more information on how this acquisition will affect Irish Citylink and GoBus’ customers, please click here.

How to spend your Day in Dublin City

Traveling to Dublin has never been so easy! From Galway, you can hop on a Citylink bus at nearly any hour to be in Dublin 2.5 hrs later. With the stress of day-to-day life, it is important to wind down – do some retail therapy, indulge in some culture, or just go up for a nosey.

Recently, our marketing team took a lovely trip up to Dublin City to look around and take in some of the sites. Here’s what they did:

Early Lunch at Mind The Step

After a 2.5-hour bus journey, the first port of call should always be a caffeine fix. After a short walk through Liffey Street and nearby lanes, Mind the Step on Strand Street caught our eye. You’re greeted by high ceilings, cool décor, and smiling baristas when you walk in.

The menu is small but full of delicious items. A variety of sandwiches from classic ham & cheese to turkey and cranberry can come with some super tasty soup too. The sandwiches are served on fresh sourdough bread with a side of crisps. Once the food is in front of you, your belly will rumble, and your mouth will water. One of the most essential items is coffee. The coffee is strong, fresh, and perfect for giving you the jumpstart you need to continue the day.

Mind the Step also doubles as a dance studio. As you wander around the building, you’ll see little nooks and crannies with spaces to read and relax – it’s a perfect little oasis in a busy neighbourhood and is totally worth a visit.

Stroll along the Liffey

After lunch, it’s important to get your steps in! Walking along the Liffey does that perfectly. Make sure to stop in one of the many Starbucks along the way to get an icy beverage as you take in the sights and sounds. You’ll see a contrast between old and new buildings, monuments, and cool industry buildings like Hubspot HQ. It’s cool to walk up and meet the Samuel Beckett bridge, a super unique bridge crossing the Liffey. It gives you a great view of Dublin Port and, on the other side, Dublin City.

A Tour of the EPIC museum

Epic Museum is one of the must-see gems in Dublin City. Our team was lucky to visit and tour the magnificent building and see the exhibit. EPIC Museum presents the life and story of Irish Emigration. The museum shows everything from the far-reaching parts of the world to the impact it has at home. The building itself is a piece of history – a restored merchant’s dock where goods were loaded/unloaded.

Each room in the museum shows many different aspects, from religion to celebration to modes of transport. Each aspect is presented uniquely through audio productions, interactive displays, voice-overs, sculptures, and video clips. The team at Citylink spent over an hour wandering through the various rooms, mostly saying “Wow” and “Oooh,” as most of the information was unknown or new to the team. It was fascinating to see the impact Irish emigration has had on Ireland and the world and how the Irish community expanded into nearly every corner of the globe. We couldn’t recommend them enough, especially for all those instagramble opportunities! Check out some of the fab shots we got inside:

A Day out in Dublin is something everyone should pop into the schedule, and be sure to check out Citylink timetables to find a time that works for you! Want to have an even better look at how our day went? Check out our How to spend your day in Dublin Vlog on our Instagram and TikTok page!

Pride Month at Irish Citylink

Around the world, June is recognized as LGBTQ+ Pride Month, celebrating the queer history and the steps taken to where the community is today. Pride Month and pride celebrations are celebrated across the globe in various forms – through music, street performances, parades, and parties. For many in the queer community, it is a highlight to the calendar as community members and allies come together and show the power of equality.

A little history of Pride in Ireland:

The first pride week to be held in Ireland was back in 1979 – 10 years after the Stonewall Uprising, which saw LGBTQ Protesters clashed with police in New York in 1969. The first pride parade to be held in Ireland was June 1983, and 10 years later, in 1993, homosexuality was decriminalized, which was a monumental step forward for Irish LGBTQ+ Rights. Since then, equality for the gay community has been gradual, with the 2010 Civil Partnership Act and the 2015 referendum to legalize same-sex marriage.

At Citylink, Pride is incredibly important, not just for the workplace but also for our customers. This is because we strive to provide an inclusive space for all. So the importance of Pride at Citylink is not just for the month of June but is key to the company ethos. We recognized that workplaces, especially over the last couple of years, have been going through many changes. With hybrid working, change of careers, back to the office – but the one thing that remains a constant, including here at Citylink, is the value of diversity, inclusion, and equality.

Citylink provides a whole host of services across Ireland – Galway, Athlone, Cork, Dublin, Limerick, and an array of towns and villages along the way. As a company that serves many communities and people, we must show our support in any way we can.

Limerick Pride, 2019.

Pride celebrations around Ireland continue to grow. We’re delighted to serve many towns and cities that celebrate pride and show their support to the LGBTQ+ Community. We were delighted to see Inishowen host the inaugural pride in County Donegal. We hope to see many more like it in the future.

Citylink is proud to support Limerick Pride (July 4th – July 10th). Limerick Pride has lots to offer, including drag shows, performances, and art. Keep an eye on our socials for fun and exciting Pride content. We will continue to show our support for the many festivities and celebrations across the country.

Citylink’s Top 5 Tips for Stress-Free Airport Travel

At Citylink, we recognise travel can be stressful, here are a few simple tips to help you along the way.

Travelling to Dublin Airport can often prove an anxious journey. Allow us here at Citylink to take care of the main guidelines you need to remember before embarking on your journey to Dublin Airport.

1. Give yourself enough time

Always allow yourself extra time when travelling to Dublin Airport, this cannot be said enough. It is impossible to predict what may come in your way or what the weather may be like, therefore allowing that extra time gives you that peace of mind. As a rule of thumb we advise 3 hours for transatlantic flights & 2 hours for all flights in Europe. That is to allow 3 hours for Terminal 2 and 2 hours for Terminal 1.

For your convenience, we have attached timetables of Galway-Dublin Airport & Limerick City-Dublin Airport.

2. Fast Track

Enjoy priority security with Dublin Airports dedicated Fast Track lane. Fast Track minimises any waiting time and gets you through Security in less than 10 minutes and also it gets you 10% off on Airport shopping. So if you’re tight on time or simply want more time to shop, grab a bite to eat or relax before your flight, the Fast Track service allows you make the best use of your airport travel time.

Fast Track access is priced between €5.95 – €7.99 and is dependent on date and time of travel. This may be worth your while especially if you plan to make a purchase in Duty Free.

3. Passports/Visas

How often do you get the reminder: Do not forget your passport! This happens far more often than you think on our eireagle and Citylink airport services. Keep a print and digital copy of your passport for further travel just in case.

4. Essential luggage tips

Don’t forget to pack an adaptor, battery charger, first aid kit, phrase book, insect repellent and sun cream if appropriate for your destination. If there is anything you’ve forgotten to include, don’t worry, you’ll find most travel essentials on sale at one of the many airport shops.

5. Check-in

There are two ways to check in. You can check in online 24 hours ahead of time and go directly through security or you can check in manually at the airport at a self-service check-in kiosk or the old fashioned face to face check in option. Always check your luggage allowance which can vary airline to airline.

Conclusion

We hope the following tips can act as a guide to helping you plan your trip away with as much ease as possible. If you have any additional queries in relation to any of our airport services, do not hesitate to get in contact with our Citylink team. We also have a FAQ section to answer any questions you may have.

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Our Top 5 picks for a Spring City Break in Europe!

Nothing beats the post Christmas blues like a quick Spring getaway to look forward to. There are a multitude of amazing destinations at our doorstep in Europe, waiting to be explored. Keep reading to find out about our Top 5 picks for a Spring City Break in Europe.

1.Amsterdam

amsterdam
Amsterdam, The Netherlands

The capital of the Netherlands, Amsterdam, is well known for it’s artistic heritage, narrow houses with gabled facades and being the world’s 2nd most bicycle friendly city in the world. Amsterdam’s nickname is “Venice of the North” attributed by the large number of canals which form a UNESCO World Heritage Site.

Originating as a small fishing village in the late 12th century, Amsterdam became one of the most important ports in the world in the Dutch Golden Age of the 17th century and became the leading centre for finance and trade.

Exploring the cities canals by foot, enjoying a walk on Blijburg beach and learning about Amsterdam’s history at Stadsarchief (City Archives) are a few of the many amazing things you can do to make the most of your time in this wonderful city.

Things to do:

Flight time from Dublin Airport: 1 hr 40 mins

2. Berlin

berlin
Berlin, Germany

Berlin is a world of culture, politics, media and science. It is the capital and largest city in Germany bursting with fascinating history. It’s 3,748,148 inhabitants make it the second most populous city of the European Union after London.

Among the city’s main features are the many lakes in the western and southeastern boroughs formed by the Spree, Havel, and Dahme rivers. Due to its location in the European Plain, Berlin is influenced by a temperate seasonal climate. About one-third of the city’s area is composed of forests, parks, gardens, rivers, canals and lakes.

The city has numerous orchestras, museums, and entertainment venues, and is host to many sporting events. It’s Zoological Garden is the most visited zoo in Europe and one of the most popular worldwide. The city is also well known for its festivals, diverse architecture, nightlife, contemporary arts and a very high quality of living.

Things to do:

Flight time from Dublin Airport: 2 hrs 20 mins

3. Paris

paris
Paris, France

The “City of Love” as it is well-known globally is the perfect place to visit with your loved ones to overcome the Christmas blues. Paris, France’s capital city, is a major European city and global centre for art, fashion, gastronomy and culture.

Paris is especially known for its museums and architectural landmarks: the Louvre was among most visited art museums in the world in 2019, with 9.6 million visitors. The historical district along the Seine in the city centre is classified as a UNESCO Heritage Site, and popular landmarks in the city centre included the Cathedral of Notre Dame de Paris, now closed for renovation after the April 15, 2019 fire.

Paris received 24.5 million visitors in 2018. It was ranked as the second most visited travel destination in the world in 2018, after Bangkok. The football club Paris Saint-Germain and the rugby union club Stade Français are based in Paris. The 80,000-seat Stade de France, built for the 1998 FIFA World Cup, is located just north of Paris in the neighbouring commune of Saint-Denis.

Things to do:

Flight time from Dublin Airport: 1 hr 45 mins

4. Venice

venice
Venice, Italy

Venice is a city in northeastern Italy and the capital of the Veneto region. It is situated on a group of 118 small islands that are separated by canals and linked by over 400 bridges. It was a major financial and maritime power during the Middle Ages and Renaissance, and a staging area for the Crusades and the Battle of Lepanto, as well as an important centre of commerce – especially silk, grain, and spices, and of art from the 13th century to the end of the 17th.

The lagoon and a part of the city are listed as a UNESCO World Heritage Site. Parts of Venice are renowned for the beauty of their settings, their architecture, and artwork. Venice is known for several important artistic movements – especially during the Renaissance period.

Although the city is facing some challenges (including an excessive number of tourists, problems caused by pollution, tide peaks and cruise ships sailing close to the buildings), Venice remains a very popular tourist destination, a major cultural centre, and has been ranked many times the most beautiful city in the world. It has been described by the Times Online as one of Europe’s most romantic cities and by The New York Times as “undoubtedly the most beautiful city built by man”.

Things to do:

  • Grand Canal – Canal, basilica and palace
  • Rialto Bridge – Ornate footbridge over the Grand Canal
  • St. Mark’s Square – Landmark basilica dominated square
  • St. Mark’s Basilica – Landmark cathedral with gilded domes
  • Burano – Island of lace-making and colourful fishermen’s homes
  • Murano – Museo del Vetro and glass souvenirs
  • Bridge of Sighs – Iconic white-stone enclosed bridge

Flight time from Dublin Airport: 2 hrs 40 mins

5. Budapest

budapest
Budapest, Hungary

Budapest, Hungary’s capital, is bisected by the River Danube. The Széchenyi Chain Bridge connects the hilly Buda district with flat Pest. Budapest is a global city with strengths in commerce, finance, media, art, fashion, research, technology, education, and entertainment. It is Hungary’s financial centre, and was ranked as the second fastest-developing urban economy in Europe.

Among Budapest’s important museums and cultural institutions is the Museum of Fine Arts. The central area of the city along the Danube River is classified as a UNESCO World Heritage Site and has several notable monuments, including the Hungarian ParliamentBuda CastleFisherman’s BastionGresham Palace, Széchenyi Chain Bridge, Matthias Church and the Liberty Statue.

Things to do:

Flight from Dublin Airport3 hrs

No matter where you decide to travel in Europe, you are guaranteed to find some delicious cuisine, historic landmarks, fantastic nightlife, beautiful scenery and much more!

Travelling to Dublin Airport? Travel in luxury with Citylink. Our coaches offer on board toilets, Free WiFi, charging points, generous luggage allowances, comfortable seats and friendly and helpful drivers. Have any queries about our services? All information about our services can be found on www.citylink.ie

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The History of the Ha’penny Bridge

A beautiful structure with years of history lies just outside our Citylink office in Aston Quay: The Ha’penny Bridge. The Ha’penny Bridge which is the best known and most beloved of Dublin’s bridges, was the first iron pedestrian bridge in Ireland. The bridge was built in 1816 across the River Liffey in Dublin. The Ha’penny Bridge remained the city’s only pedestrian bridge over the Liffey for over 180 years until it was joined by the Millennium Bridge in 1999. The official name of the Ha’penny Bridge is the Liffey Bridge, however the nickname of the Ha’penny Bridge stuck because of the history. Keep reading to find out more.

The History of the Ha’penny Bridge

Originally called the Wellington Bridge (after the Dublin-born Duke of Wellington), the name of the bridge changed to Liffey Bridge in 1922 when Ireland gained independence. The Liffey Bridge remains the bridge’s official name to this day, although it is most commonly referred to as the Ha’penny Bridge.

Before the Ha’penny Bridge was built there were seven ferries, operated by William Walsh, across the Liffey. The ferries were in bad condition and Walsh was informed that he had to either fix them or build a bridge. The bridge was the idea of the Dublin Corporations’ s John C. Beresford. Despite the £3,000 cost, Walsh chose to construct a bridge.

Initially the toll charge was based not on the cost of construction, but to match the charges levied by the ferries it replaced. Each pedestrian who crossed paid a ha’penny, which is where the bridge got its famous nickname. A further condition of construction was that, if the citizens of Dublin found the bridge and toll to be “objectionable” within its first year of operation, it was to be removed at no cost to the city.

The toll was increased for a time to a penny-ha’penny (1½ pence), but was eventually dropped in 1919. While the toll was in operation, there were turnstiles at either end of the bridge. When the bridge opened in 1816 it was reported that an average of between 400-500 paying pedestrians crossed every day. Fast forward to now, approximately 30,000 pedestrians are crossing the bridge daily.

The Ha’penny Bridge celebrated its 200th birthday in 2016. However, it nearly did not reach 100 because in 1913, Dublin Corporation adopted plans to demolish the beloved Ha’penny Bridge and replace it with an art gallery over the river. The proposed gallery would showcase the work of Hugh Lane. The plans to build the gallery bridge were later scrapped, leaving the Ha’penny Bridge in place.

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Nostalgic drawing of the Ha’penny Bridge

Construction & Renovation

The Ha’penny Bridge is a single elliptical iron arch rising over three metres above high water at its peak. The bridge is 43 metres long and 3.66 metres wide. The ribs of the bridge were individually cast in 18 separate pieces by the Coalbrookdale Company and then shipped to Dublin. Once in Dublin, John Windsor – one of the company’s head foremen – oversaw construction.

The superstructure is reported to have remained remarkably sound since then, but when a survey revealed that work was needed on the railings and deck due to wear and tear, it was closed for a few months of renovation in 2001. 85% percent of the original cast iron was re-used in the renovation project.

Romance on the Ha’penny Bridge

The Ha’penny saw a spell of having its famous white railings decorated with ‘love locks’, or padlocks with lovers’ names on them. After an initial attempt to discourage couples from the practise in 2012 proved unsuccessful, 300 kilograms of locks were removed from the bridge in 2013 over concerns about damage to this protected Dublin structure.

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Love locks on the Ha’penny Bridge before they were removed in 2013

Conclusion

To conclude, there is a significant amount of history revolving around the Ha’penny Bridge. The bridge was build in 1816, over 200 years ago and was the only pedestrian bridge in Dublin for over 180 years until the Millennium Bridge was built in 1999. The original name was the Wellington Bridge, which was changed to the Liffey Bridge in 1922 when Ireland gained independence. This is still the official name, however, it is more commonly known as the Ha’penny Bridge due to the ha’penny toll charge for pedestrians crossing until 1919. The bridge was renovated in 2001 and the current bridge is 85% original cast iron. Don’t forget to like this blog if you enjoyed reading. You can also share this blog on Facebook or Twitter.

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