How To: Manage Your Booking

We understand that life is hectic and sometimes things come up. We here at Citylink want to make your experience as pleasant and seamless as possible. A question we get asked a lot is “Can I change my booking?” and the answer is, yes! Keep reading to find out the terms and conditions of amending your booking with Citylink.


  • You can amend your booking with Citylink up to 3 hours in advance of the departure time of that service from the first stop.
  • Please note there are no changes permitted to promotional fares purchased online.
  • We are happy to change the time and date of your booking but we cannot change the destination.

How to manage your booking:

When you go to our website, click “Manage my Booking” in the top left corner as seen below:

manage my booking
Irish Citylink, Website.

When you click on the “Manage My Booking” section the following page will appear:

manage 1
Irish Citylink, Manage My Booking

Enter your booking reference number which can be found in your confirmation email, or if you chose to have your ticket text to your mobile, your booking reference number can also be found here. You will also need to enter the email you used to book your initial journey.

Once you have submitted these details, you can proceed to change the date and time of your booking. Your new ticket will be sent to your email.

Other Citylink blogs that might interest you:

1. What are my rights if my flight is delayed

2. Citylink’s top 5 tips for stress-free airport travel